Shipping Policy

At Fitzsi, we aim to get your order to you as quickly and reliably as possible.

Delivery Area

We deliver to eligible UK mainland addresses. Delivery to Northern Ireland and certain remote UK locations may also be available, depending on the product and our delivery partners.

Free UK Mainland Delivery

Standard delivery is FREE on all orders to eligible UK mainland addresses.

Processing Time

Orders are normally processed within 1–2 business days.

Delivery Time

Once processed, standard delivery usually takes 3–5 business days. Please allow approximately 4–8 business days from placing your order to receiving your delivery.

Northern Ireland and Remote Areas

Delivery to Northern Ireland, offshore islands and certain remote UK locations is subject to availability, depending on the product and our delivery partners.

Additional shipping charges may apply. Where delivery is available, the applicable shipping charge will be displayed at checkout.

If we are unable to fulfil an order to your address, we will contact you and arrange a full refund of any payment already taken.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Multiple Items

If your order contains more than one item, products may occasionally arrive separately because items can be dispatched from different fulfilment locations.

Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or unusually high demand. Your statutory consumer rights remain unaffected.

Questions About Your Delivery

If you have any questions about an order or delivery, please contact us through our Contact page.