FAQ's

Q: Where do you deliver?
A: We currently deliver to eligible UK mainland addresses only. Delivery to Northern Ireland is not available. Delivery to offshore islands and certain remote UK locations may incur additional shipping charges or may be unavailable, depending on the product and our delivery partners. Any additional delivery charges will be communicated and agreed before your order is confirmed.

Q: How long does delivery take?
A: Orders are normally processed within 1–2 business days. Once processed, standard delivery usually takes 3–5 business days. Please allow approximately 4–8 business days from placing your order to receiving your delivery.

Q: How can I track my order?
A: Where tracking is available, tracking information will be provided after your order has been dispatched. You can also visit our Track Your Order page.

Q: Do you offer free delivery?
A: Yes. Standard delivery is FREE to eligible UK mainland addresses. Additional shipping charges may apply to offshore islands and certain remote UK locations. We do not currently deliver to Northern Ireland.

Payments & Pricing

Q: What payment methods do you accept?
A: We accept a range of secure payment methods. The payment options available to you will be displayed at checkout and may include major credit and debit cards, PayPal, Shop Pay and other supported payment methods.

Q: Why are your prices competitive?
A: We work with a range of suppliers and fulfilment partners, helping us offer practical products at competitive prices.

Returns & Refunds

Q: What is your return policy?
A: We have a 14-day return policy. You have 14 days after receiving your item to request a return, subject to our Returns & Refund Policy. For change-of-mind returns, customers are responsible for the cost of returning the item.

Q: What if my item arrives damaged, faulty or incorrect?
A: Please contact us as soon as possible at support@fitzsi.co.uk. We will assess the issue and explain the appropriate next steps. Nothing in our Returns & Refund Policy affects your statutory rights.

Q: Can I cancel my order?
A: Eligible unfulfilled orders can be cancelled through our store within 1 hour of placing the order. If the cancellation option is no longer available, please contact us as soon as possible. This does not affect any cancellation rights you may have under applicable UK consumer law.

Products & Quality

Q: How do you choose your products?
A: We carefully select practical products that we believe offer useful everyday solutions for the home, kitchen, storage and garden.

Q: Will the product look exactly like the pictures?
A: We aim to provide accurate product images and descriptions. However, colours may appear slightly different depending on lighting, screen settings and product variations.

Customer Support

Q: How can I contact Fitzsi?
A: You can contact us at support@fitzsi.com or through our Contact page. We aim to respond as soon as reasonably possible.

Q: What if I entered the wrong delivery address?
A: Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will try to update the delivery details. We cannot guarantee that an address can be changed once processing has begun.