Shipping Policy
At Fitzsi, we are committed to delivering your orders as quickly and smoothly as possible. Please read our shipping policy carefully to understand how we process and deliver your items.
Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or public holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Time & Delivery Estimates
All orders are processed through our trusted fulfilment partners and shipped directly to your door.
Estimated delivery times:
- Worldwide: 8–12 business days
- Some locations: 10–20 business days (depending on customs and local delivery conditions)
Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Costs
- We offer free shipping on most orders (unless stated otherwise).
- Any applicable shipping charges will be clearly displayed at checkout.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- Tracking information may take 2–5 days to update after shipment.
Incorrect Address Disclaimer
- Please ensure all shipping details are correct at checkout.
- Fitzsi is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Customs, Duties & Taxes
- International orders may be subject to customs fees, duties, or taxes.
- These charges are the responsibility of the customer.
Delays & Lost Packages
- Delays may occur due to customs, weather, or carrier issues.
- If your package is significantly delayed or lost, please contact us at support@fitzsi.co.uk and we will assist you.
Split Shipments
- If you order multiple items, they may arrive in separate packages due to different supplier locations.
If you have any questions about your order or shipping, feel free to contact us anytime at support@fitzsi.co.uk
Thank you for shopping with Fitzsi.